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Gorgias ​

Gorgias is a helpdesk for e-commerce merchants, providing customer service via email, social media, SMS, and live chat.

ingestr supports Gorgias as a source.

URI Format ​

The URI format for Gorgias is as follows:

plaintext
gorgias://<domain>?api_key=<api-key>&email=<email>

URI parameters:

  • domain: the domain of the Gorgias account without the full gorgias.com, e.g. mycompany
  • api_key: the integration token used for authentication with the Gorgias API
  • email: the email address of the user to connect to the Gorgias API

The URI is used to connect to the Gorgias API for extracting data.

Examples ​

bash
# get all the tickets that are created/updated since 2024-06-19 and write them to `gorgias.ticket_messages` table on BigQuery
ingestr ingest --source-table 'tickets' --source-uri $GORGIAS_URI --dest-uri $BIGQUERY_URI --interval-start 2024-06-19  --dest-table 'gorgias.ticket_messages' --loader-file-format jsonl

# get all the customers and write them to `gorgias.customers` table on DuckDB
ingestr ingest --source-table 'customers' --source-uri $GORGIAS_URI --dest-uri duckdb:///gorgias.duckdb --interval-start 2024-01-01  --dest-table 'gorgias.customers'

Supported Entities ​

The Gorgias source supports a growing list of entities, feel free to create an issue if you need more entities to be supported.

Customers ​

Customers are the users who have interacted with the support team. Each customer has a unique ID and contains information such as the name and email.

You can retrieve customers by using customers as the source table.

Tickets ​

Tickets are the main entity in Gorgias, representing customer inquiries. Each ticket has a unique ID and contains information such as the customer, status, and messages.

You can retrieve tickets by using tickets as the source table.

Ticket Messages ​

Ticket messages are the messages exchanged between the customer and the support agent in a ticket. Each message has a unique ID and contains information such as the sender, content, and timestamp.

You can retrieve ticket messages by using ticket_messages as the source table.

Satisfaction Surveys ​

Satisfaction surveys are sent to customers after a ticket is resolved to gather feedback on their experience. Each survey has a unique ID and contains information such as the rating and comments.

You can retrieve satisfaction surveys by using satisfaction_surveys as the source table.